Warranty & Support

Support Policy & New RADAR Limited Warranty

iZ Technology Support Agreement

iZ Technology Corporation will provide FREE Technical Support for 10 years based on date of manufacture, to the original registered owner, on any software or hardware supplied and installed by iZ Technology, for all RADAR and ADA systems. We will provide that support via either phone, email, or remote access (where applicable).

If the RADAR or ADA system falls outside of the 10 years FREE technical support period, a fee of $100 USD per incident will be charged prior to support being given.

In the event of ownership change, a one time fee of $150 USD will be charged to register the new owner, who can then benefit from the remainder of the FREE technical support period.

Customers always have free access to self-serve support via the software downloads, documentation, and educational videos posted on the iZ Technology web site Support pages.

iZ Technology Warranty Agreement

By purchasing this equipment you agree to abide by the terms of this warranty and the attached end user software license agreement.

The RADAR and its accessories are warranted from the date of purchase (invoice date) to the original purchaser to be free from defects in material or workmanship for a period of one (1) year. All hard disk drives contained within the RADAR chassis are warranted for a period of one (1) year. This warranty does not apply to damage resulting from improper or negligent use, inadequate or improper packaging for shipment, damage incurred during shipment, or unauthorized modification. The sole and exclusive remedy for breach of any warranty concerning the RADAR system, and its accessories, and supplied internal hard disk drives shall be repair or replacement of defective parts at the discretion of iZ Technology Corporation (iZ). Repair or replacement of RADAR and its accessories will be preformed at no charge for parts or labour for one (1) year from date of purchase (invoice date) to the original purchaser at an iZ Technology Authorized Service Center hereinafter iTASC, at the discretion of iZ, with shipping to iZ paid for by the customer and with return shipping costs paid for by iZ after the product has been repaired or replaced.

LIMITATION OF REMEDIES: IN NO EVENT WILL iZ BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES OR OTHER RELIEF ARISING OUT OF YOUR USE OR INABILITY TO USE THE PRODUCT INCLUDING, BY WAY OF ILLUSTRATION AND NOT LIMITATION, LOST PROFITS, LOST BUSINESS OR LOST OPPORTUNITY, LOSS OF RECORDED AUDIO, FAILURE OF ANY HARD DISK DRIVES, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF SUCH USE OR INABILITY TO USE THE PRODUCT, EVEN IF iZ, AN AUTHORIZED DEALER, DISTRIBUTOR OR SUPPLIER HAS OR HAS NOT BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.

WARNING: This warranty becomes null & void by use of any non iZ hard disk drives, hard disk drive assemblies, product accessories or by installation or repair of the product or its accessories by anyone other than an authorized iZ repair person at iTASC.

Used or Refurbished RADAR Limited Warranty

By purchasing this equipment you agree to abide by the terms of this warranty and the attached end user software license agreement.

The RADAR and its accessories are warranted from the date of purchase (invoice date) to the original purchaser to be free from defects in material or workmanship for a period of thirty (30) days. All hard disk drives contained within the RADAR chassis are warranted for a period of thirty (30) days. This warranty does not apply to damage resulting from improper or negligent use, inadequate or improper packaging for shipment, damage incurred during shipment, or unauthorized modification. The sole and exclusive remedy for breach of any warranty concerning the RADAR system, and its accessories, and supplied internal hard disk drives shall be repair or replacement of defective parts at the discretion of iZ Technology Corporation (iZ). Repair or replacement of RADAR and its accessories will be preformed at no charge for parts or labour for thirty (30) days from date of purchase (invoice date) to the original purchaser at an iZ Technology Authorized Service Center hereinafter iTASC, at the discretion of iZ, with shipping to iZ paid for by the customer and with return shipping costs paid for by iZ after the product has been repaired or replaced.

LIMITATION OF REMEDIES: IN NO EVENT WILL iZ BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES OR OTHER RELIEF ARISING OUT OF YOUR USE OR INABILITY TO USE THE PRODUCT INCLUDING, BY WAY OF ILLUSTRATION AND NOT LIMITATION, LOST PROFITS, LOST BUSINESS OR LOST OPPORTUNITY, LOSS OF RECORDED AUDIO, FAILURE OF ANY HARD DISK DRIVES, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF SUCH USE OR INABILITY TO USE THE PRODUCT, EVEN IF iZ, AN AUTHORIZED DEALER, DISTRIBUTOR OR SUPPLIER HAS OR HAS NOT BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.

WARNING: This warranty becomes null & void by use of any non iZ hard disk drives, hard disk drive assemblies, product accessories or by installation or repair of the product or its accessories by anyone other than an authorized iZ repair person at an iTASC.

New Product Limited Warranty

By purchasing this equipment you agree to abide by the terms of this warranty.

This product is warranted from the date of purchase (invoice date) to the original purchaser to be free from defects in material or workmanship for a period of one (1) year. All hard disk drives are warranted for a period of one (1) year. This warranty does not apply to damage resulting from improper or negligent use, inadequate or improper packaging for shipment, damage incurred during shipment, or unauthorized modification. The sole and exclusive remedy for breach of any warranty concerning the product, and any accessories, including hard disk drives shall be repair or replacement of defective parts at the discretion of iZ Technology Corporation (iZ). Repair or replacement of the product will be preformed at no charge for parts or labour for one (1) year from date of purchase (invoice date) to the original purchaser at an iZ Technology Authorized Service Center hereinafter iTASC, at the discretion of iZ, with shipping to iZ paid for by the customer and with return shipping costs paid for by iZ after the product has been repaired or replaced.

LIMITATION OF REMEDIES: IN NO EVENT WILL iZ BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES OR OTHER RELIEF ARISING OUT OF YOUR USE OR INABILITY TO USE THE PRODUCT INCLUDING, BY WAY OF ILLUSTRATION AND NOT LIMITATION, LOST PROFITS, LOST BUSINESS OR LOST OPPORTUNITY, LOSS OF RECORDED AUDIO, FAILURE OF ANY HARD DISK DRIVES, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF SUCH USE OR INABILITY TO USE THE PRODUCT, EVEN IF iZ, AN AUTHORIZED DEALER, DISTRIBUTOR OR SUPPLIER HAS OR HAS NOT BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.

WARNING: This warranty becomes null & void by use of any non iZ hard disk drives, hard disk drive assemblies, product accessories or by installation or repair of the product or its accessories by anyone other than an authorized iZ repair person at an iTASC.

Used or Refurbished Product Limited Warranty

By purchasing this equipment you agree to abide by the terms of this warranty

This product is warranted from the date of purchase (invoice date) to the original purchaser to be free from defects in material or workmanship for a period of thirty (30) days. All hard disk drives are warranted for a period of thirty (30) days. This warranty does not apply to damage resulting from improper or negligent use, inadequate or improper packaging for shipment, damage incurred during shipment, or unauthorized modification. The sole and exclusive remedy for breach of any warranty concerning the product, and any accessories, including hard disk drives shall be repair or replacement of defective parts at the discretion of iZ Technology Corporation (iZ). Repair or replacement of the product will be preformed at no charge for parts or labour for thirty (30) days from date of purchase (invoice date) to the original purchaser at an iZ Technology Authorized Service Center hereinafter iTASC, at the discretion of iZ, with shipping to iZ paid for by the customer and with return shipping costs paid for by iZ after the product has been repaired or replaced.

LIMITATION OF REMEDIES: IN NO EVENT WILL iZ BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES OR OTHER RELIEF ARISING OUT OF YOUR USE OR INABILITY TO USE THE PRODUCT INCLUDING, BY WAY OF ILLUSTRATION AND NOT LIMITATION, LOST PROFITS, LOST BUSINESS OR LOST OPPORTUNITY, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF SUCH USE OR INABILITY TO USE THE PRODUCT, EVEN IF iZ®, AN AUTHORIZED DEALER, DISTRIBUTOR OR SUPPLIER HAS OR HAS NOT BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.

WARNING: This warranty becomes null & void by use of any non iZ hard disk drives, hard disk drive assemblies, product accessories or by installation or repair of the product or its accessories by anyone other than an authorized iZ repair person at an iTASC.

iZ Technology Corporation Software License Agreement

BY USING THE SOFTWARE PROGRAM AS PART OF THIS PRODUCT YOU AGREE THAT YOU HAVE READ THIS LICENSE, THAT YOU ARE BOUND BY ITS TERMS AND THAT IT IS THE ONLY AGREEMENT BETWEEN YOU AND iZ TECHNOLOGY CORPORATION REGARDING THE PROGRAM AND DOCUMENTATION. USE OF THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS, YOU MUST DISCONTINUE USE OF THE PRODUCT AND CONTACT THE MERCHANT PROVIDING YOU THE PRODUCT FOR A REFUND.

PLEASE NOTE THAT YOU MAY NOT USE, COPY, MODIFY OR TRANSFER THE PROGRAM OR DOCUMENTATION OR ANY COPY, EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT.

LICENSE: This program and documentation are licensed, not sold to you. You have a non-exclusive and nontransferable right to use the enclosed program and documentation. This program can only be used on the single device it came installed on, located in the country to which this software is legally exported. You agree that the program and documentation belong to iZ Technology and its licensors. You agree to use your best efforts to prevent and protect the contents of the program and documentation from unauthorized disclosure or use. iZ Technology and its licensors reserve all rights not expressly granted to you.

LIMITATIONS ON USE: You may not rent, lease, sell or otherwise transfer or distribute copies of the program or documentation to others. You may not modify or translate the program or the documentation without the prior written consent of iZ Technology. You may not reverse assemble, reverse compile or otherwise attempt to create the source code from the program.

LIMITED TRANSFER: You may only transfer this program as incorporated in the device in which the program was delivered to you, and only in connection with your transfer of the device itself. You may not retain any copies and you may not sublicense the program, and except as described above, you may not assign, delegate or otherwise transfer this license or any of the related rights or obligations for any reason. Any attempt to make any such sublicense, assignment, delegation or other transfer by you shall be void.

COPYRIGHT: The program and related documentation are copyrighted. You may not copy any documentation. You may not copy the program. Any and all other copies of the program made by you are in violation of this license.

OWNERSHIP: You agree that you neither own nor hereby acquire any claim or right of ownership to the program and documentation or to any related patents, copyrights, trademarks or other intellectual property. You own only the device, magnetic or other physical media on which the program and related documentation are recorded or fixed. iZ Technology and its licensors retain all right, title and interest in and to the documentation and all copies and the program recorded on the original media and all subsequent copies of the program at all times, regardless of the form or media in or on which the original or other copies may subsequently exist. This license is not a sale of the original or any subsequent copy.

WARRANTY DISCLAIMER: iZ TECHNOLOGY AND ITS LICENSORS PROVIDE THE PROGRAM AND THE DOCUMENTATION “AS IS” WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Some provinces, states or countries do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from province to province, state to state and country to country.

The copy of the software may have been delivered to you bundled with third party software applications not owned by iZ Technology. SUCH THIRD PARTY SOFTWARE IS PROVIDED TO YOU “AS IS” AND WITHOUT WARRANTY OF ANY KIND BY iZ TECHNOLOGY EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Your rights and warranties, if any, regarding such third party software are governed by such third party’s own end user license agreement and not by iZ TECHNOLOGY.

LIMITATION OF REMEDIES: IN NO EVENT WILL iZ TECHNOLOGY OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT DAMAGES OR OTHER RELIEF ARISING OUT OF YOUR USE OR INABILITY TO USE THE PROGRAM OR ANY THIRD PARTY APPLICATIONS INCLUDING, BY WAY OF ILLUSTRATION AND NOT LIMITATION, LOST PROFITS, LOST BUSINESS OR LOST OPPORTUNITY, LOSS OF RECORDED AUDIO, FAILURE OF ANY HARD DISK DRIVES, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTAL DAMAGES ARISING OUT OF SUCH USE OR INABLILITY TO USE THE PROGRAM OR ANY THIRD PARTY APPLICATIONS, EVEN IF iZ TECHNOLOGY AND ITS LICENSORS OR AN AUTHORIZED iZ TECHNOLOGY DEALER, DISTRIBUTOR OR SUPPLIER HAS OR HAS NOT BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.

Some provinces, states or countries do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you.

GOVERNING LAW: This license will be governed by the laws of Canada.

iZ Technology Corporation Downloadable Software License Agreement

BY DOWNLOADING ANY FILES FROM iZ TECHNOLOGY CORPORATION, YOU AGREE TO BE BOUND BY THESE TERMS, CONDITIONS, AND REQUIREMENTS. IF YOU DO NOT AGREE TO THESE TERMS, CONDITIONS, AND REQUIREMENTS, DO NOT DOWNLOAD ANY FILES.

This License grants you a non-exclusive license to use the iZ Technology Corporation Software and related documentation (“Software”) on the following terms, conditions, and export compliance requirements:

License: You may: (a) use and (b) copy the Software in machine readable form solely for back-up purposes or use within a single working location; provided you reproduce iZ Technology Corporation’s copyright notice and proprietary legends.

Restrictions: You may not distribute copies of the Software in any manner, including, but not limited to, distribution through web site postings or links to the iZ Technology web site. The Software contains trade secrets and in order to protect them you may not decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human perceivable form. YOU MAY NOT MODIFY, ADAPT, TRANSLATE, RENT, LEASE, LOAN, RESELL FOR PROFIT, DISTRIBUTE OR CREATE DERIVATIVE WORKS BASED UPON THE SOFTWARE OR ANY PART THEREOF.

Ownership: The Software is copyrighted by, proprietary to and a trade secret of iZ Technology Corporation. iZ retains the title, ownership and intellectual property rights in and to the Software and all subsequent copies regardless of the form or media. The Software is protected by the copyright laws of Canada and international copyright treaties. This License is not a sale of the Software.

Termination: This License is effective until terminated. This License will terminate automatically without notice if you fail to comply with any of the provisions. Upon termination you shall destroy all copies of the Software including any partial copies.

Disclaimer of Warranty: YOU ACCEPT ALL RISKS WHICH MAY ARISE FROM THE DOWNLOADING OF THE SOFTWARE, INCLUDING BUT NOT LIMITED TO ERRORS IN TRANSMISSION OR CORRUPTION OF EXISTING DATA OR SOFTWARE. iZ TECHNOLOGY CORPORATION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AND SPECIFICALLY DISCLAIMS ANY WARRANTY OF NONINFRINGEMENT OF THIRD PARTIES’ RIGHTS, WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow the exclusion of implied warranties or limitations of how long an implied warranty may last, so the above exclusion may not apply to you. You may also have other rights which vary from state to state.

LIMITATION OF REMEDIES: IN NO EVENT WILL iZ TECHNOLOGY OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT DAMAGES OR OTHER RELIEF ARISING OUT OF YOUR USE OR INABILITY TO USE THE PROGRAM OR ANY THIRD PARTY APPLICATIONS INCLUDING, BY WAY OF ILLUSTRATION AND NOT LIMITATION, LOST PROFITS, LOST BUSINESS OR LOST OPPORTUNITY, LOSS OF RECORDED AUDIO, FAILURE OF ANY HARD DISK DRIVES, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTAL DAMAGES ARISING OUT OF SUCH USE OR INABLILITY TO USE THE PROGRAM OR ANY THIRD PARTY APPLICATIONS, EVEN IF iZ TECHNOLOGY AND ITS LICENSORS OR AN AUTHORIZED iZ TECHNOLOGY DEALER, DISTRIBUTOR OR SUPPLIER HAS OR HAS NOT BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.

iZ Technology Return Policy

iZ Technology will not accept return of goods unless notified in writing within 7 days after receipt of product. All customers wishing to return product will have the option to:

Pay a 25% restocking fee plus shipping; or,

Receive a full credit (not a refund) on the returned goods, which will be applied to any purchases made within 90 days of the receipt of the returning goods. The credit will be applied at a maximum of 50% of the value of the new items to be purchased.

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